Code of Ethics
The owners and managers of automotive service businesses that belong to the Automotive Service Association (ASA) agree to adhere to a Code of Ethics. ASA’s Code of Ethics is the automotive service industry’s standard for professional business practices.
- To perform high quality repair service at a fair and just price.
- To use only proven merchandise of high quality distributed by reputable firms.
- To employ the best skilled technicians obtainable.
- To furnish an itemized invoice for fairly priced parts and services that clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.
- To have a sense of personal obligation to each customer.
- To promote good will between the motorist and members of the association.
- To recommend corrective and maintenance services, explaining to the customer which of these are required to correct existing problems and which are for preventive maintenance.
- To offer the customer a price estimate for work to be performed.
- To furnish or post copies of any warranties covering parts or services.
- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.
- To notify the customer if appointments or completion promises cannot be kept.
- To maintain customer service records for one year or more.
- To exercise reasonable care for the customer’s property while in our possession.
- To maintain a system for fair settlement of customer’s complaints.
- To cooperate with established consumer complaint mediation activities.
- To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.
- To uphold the integrity of all members of the Automotive Service Association.
Why choose cetified first
The aim of every CertifiedFirst approved repair facility is to deliver maximum customer satisfaction – the highest level of quality repair work and professional service. You can always expect to receive prompt and courteous attention from each and every one of them. This includes their commitment to keeping you fully informed about the work being performed on your vehicle while it is in their hands.
To assure that your vehicle is restored to its pre-accident condition each CertifiedFirst repair facility is committed to using properly-trained technicians, modern, well-maintained equipment and premium quality paint refinish products.
CertifiedFirst™ Lifetime Paint Performance Guarantee
In addition to the facility’s own warranty on workmanship (a minimum 3-year written warranty), the paint work performed by a CertifiedFirst repair center is guaranteed for as long as you own your vehicle* — priceless peace of mind you won’t find at less qualified auto body repair centers. And, because the guarantee will be honored by CertifiedFirst participants throughout the country, you can carry this extra measure of confidence with you wherever you go throughout North America.
The CertifiedFirst Lifetime Paint Performance Guarantee covers the areas of the vehicle refinished with specified CertifiedFirst products for as long as the customer owns the vehicle. The refinished areas are covered for the following paint failures:
- Peeling or delamination of the topcoat and/or other layers of paint
- Cracking or checking
- Loss of gloss caused by cracking, checking and hazing
- Any paint failure caused by proven defective CertifiedFirst approved paint materials which are covered by the guarantee
*See actual guarantee provided by your repair center for a list of exclusions and limitations.
Founded in 1979, I-CAR (Inter-Industry Conference on Auto Collision Repair) is an international, not-for-profit training organization dedicated to improving the quality, safety, and efficiency of auto collision repair for the ultimate benefit of the consumer.
I-CAR has adopted a concept we call “Outward Vision”. This concept is driven by the need to define the “Ideal State” of the Collision Industry relative to technical training. I-CAR’s definition of the Industry’s “Ideal State” is:
Every person in the Collision Industry has the necessary technical knowledge and skills relevant to their position to ensure a complete and safe repair.
I-CAR develops and delivers technical training programs to professionals in all areas of the Collision Industry. In addition, I-CAR provides a communication forum for anyone interested in proper collision repair.
I-CAR’s primary funding is derived from student tuition and services. This assures that I-CAR can remain unbiased in developing courses and services on an industry-wide basis.
Q. How do I know where to take my car for collision repairs?
A. Reputation – ask your mechanic, friend or neighbor who has had his car satisfactorily repaired.
Q. Should the estimate on my car be prepared by someone who will not be performing the repair?
A. No . . . sound judgement would dictate that a repair shop is the most qualified.
Q. Should the insurance company be allowed to establish the repair shops service charges, method of repair, or labor rate?
A. No . . . only repair shops determine the cost of doing business or proper method of repair.
Q. Why do some shops accept any estimate?
A. They are more interested in pleasing the insurance company than satisfying the customer.
Q. Other than safety, what factor should I consider in collision repairs?
A. Improper repairs can substantially lower the value of your car.
Customer satisfaction is our most important goal. It has become increasingly difficult to fill the gap between an incomplete estimate and a good job.
Remember . . . the proper handling of your claim should be as important to your insurance company as selling you a policy.
WE CARE ABOUT YOU AND
THE SAFETY OF YOUR CAR.
Until the early 1970’s, consumers had no way to distinguish between incompetent and competent mechanics. In response to this need, the independent, non-profit National Institute for Automotive Service Excellence (ASE) was established in 1972.
ASE’s mission is to improve the quality of vehicle repair and service through the testing and certification of repair and service professionals.
At present there are about 438,000 professionals with current certifications. They work in every segment of the automotive service industry: car and truck dealerships, independent garages, fleets, service stations, franchises, and more.
Here’s how ASE certification works: Prospective candidates register for and take one or more of ASE’s 40-plus exams. The tests are grouped into specialties for automobile, medium/heavy truck, truck equipment, school bus, and collision repair technicians as well as engine machinists, alternate fuels technicians, and parts specialists, and collision damage estimators.
Upon passing at least one exam and after providing proof of two years of relevant work experience, the test taker becomes ASE certified. Certification, however, is not for life. To remain certified, those with ASE credentials must be retested every five years.
The tests, which are conducted twice a year at about 800 locations around the country, are administered by ACT, known for its academic and occupational testing programs. The exams stress knowledge of job-related skills. They are no cinch to pass; approximately one out of three test takers fails.
Consumers benefit from ASE certification. It is a valuable yard stick by which to measure the knowledge and skills of individual technicians as well as the commitment to quality of the repair facility employing ASE-certified professionals.
ASE-certified technicians usually wear blue and white ASE shoulder insignia and carry credentials listing their exact area(s) of expertise (brakes, engine repair, etc.), while employers often display their technicians’ credentials in the customer waiting area.